This Privacy Policy explains how LOHA MART ("we", "our", "us") collects, uses, and protects your personal information when you use our website and services.
1. Information We Collect
We collect information you provide directly to us:
- Account Information: Name, email, phone number, business name, GSTIN, address when you register as a buyer, seller, or transporter.
- Business Information: Product listings, catalog data, pricing, inventory details, business verification documents.
- Transaction Data: RFQs, quotations, orders, payment information, delivery details.
- Communications: Messages between buyers and sellers, support tickets, inquiries.
We also collect data automatically:
- Usage Data: Pages visited, time spent, search queries, clicks, device information, IP address, browser type.
- Cookies & Similar Technologies: Session cookies for authentication, preference cookies, analytics cookies.
2. How We Use Your Information
- Provide and maintain the marketplace services
- Match buyers with relevant sellers based on location and product category
- Process RFQs, quotations, orders, and payments
- Send transactional notifications (order updates, quotes, messages)
- Verify seller identity and business credentials
- Improve our platform through analytics
- Comply with legal obligations
- Prevent fraud and ensure platform security
3. Information Sharing
We do not sell your personal information. We may share data in these cases:
- Between Users: Buyer contact details shared with sellers only after RFQ submission; seller details visible to buyers for listed products.
- Service Providers: Payment processors, SMS/email services, cloud hosting (under strict confidentiality agreements).
- Legal Requirements: When required by law, court order, or government authority.
- Business Transfers: In case of merger, acquisition, or sale of assets (with user notification).
4. Data Security
We implement appropriate technical and organizational measures to protect your data:
- HTTPS encryption for all data in transit
- Encrypted storage for sensitive data (passwords hashed with bcrypt)
- Regular security audits and access controls
- Role-based access for admin and support staff
However, no internet transmission is 100% secure. We cannot guarantee absolute security.
5. Your Rights
Under applicable data protection laws, you may have the right to:
- Access your personal data
- Rectify inaccurate data
- Request deletion of your data (subject to legal retention requirements)
- Restrict or object to processing
- Data portability
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at info@lohamandigzb.online
6. Data Retention
We retain your data for as long as your account is active or as needed to provide services. After account closure, we retain data for legal compliance (typically 7 years for transaction records) and then securely delete it.
7. Cookies
We use cookies for:
- Essential: Session management, authentication, security
- Preferences: Language, display settings
- Analytics: Understanding usage patterns (aggregated, anonymized)
You can disable cookies in your browser settings, but some features may not work properly.
8. Third-Party Links
Our platform may contain links to third-party websites (e.g., payment gateways, transporter services). We are not responsible for their privacy practices. Please review their policies.
9. Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect data from minors. If you believe a minor has provided data, contact us immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be notified via email or platform notification.
11. Contact Us
For questions about this Privacy Policy or your data:
